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Refund, Return & Exchange Policy
Last Updated: 03-DEC-2025
Thank you for shopping with RooheTibb. We value your trust and aim to provide high-quality herbal products. Please read our Refund, Return, and Exchange Policy carefully.
1. No Refund on Used or Opened Products
For hygiene and safety reasons, used or opened herbal products cannot be returned or refunded.
2. Damaged, Defective, or Wrong Product
If you receive:
A damaged item
A leaked bottle
A broken seal
A wrong product
You must report it within 24–48 hours of delivery.
To process your claim, we may ask for:
Clear photos / videos of the product
Packaging images
Order number and details
If the claim is approved, we will:
Send a replacement OR
Issue a refund (depending on your preference)
3. Eligibility for Return/Exchange
You are eligible for a return or exchange only if:
- The product is unused
- The product is unopened
- The product is in its original condition
- The request is made within 2 days of delivery
After inspection, we will notify you if your return/exchange request has been approved.
4. Non-Returnable Items
Certain items cannot be returned:
Opened or used products
Products damaged due to misuse
Items purchased during sale or promotion
Free gifts or samples
5. Refund Process
Once your request is approved:
Refund will be processed to your bank account / wallet / original payment method
It may take 3–7 working days depending on your bank or payment provider
Shipping charges are non-refundable unless the error was from our side
6. Order Cancellation
You can cancel your order before it is shipped.
Once shipped, the order cannot be canceled.
In special cases, cancellation charges may apply.
7. Late or Missing Refunds
If you haven’t received a refund:
Re-check your bank account
Contact your bank or payment provider
If issue persists, contact us and we will assist you
9. Contact Us
For refund, return, or exchange requests, contact our support team:
[email protected]
+92 313 1297415
www.roohetibb.com
Please include your Order Number in every message for faster support.